OUR PROCESS

Order Procedures & Timelines

Custom Sublimated Orders 4 weeks delivery

Local Products with embellishments 2 weeks delivery

50% Deposit required prior to commencement of order. Order will not beginuntil deposit is received by Fullhammer Teamwear. Final payment to be paid
upon delivery of the order. Order will not be distributed to the customer until final payment is received. Customer may pay in full if they wish.

Products will be distributed to the Norwood, Melbourne or Mackay based offices and then re distributed direct to the customer via local courier after order has been cleared for delivery or other alternatives arranged by customer.

Customer will receive a PDF display of final artwork, this must be signed off on prior to production of gear beginning.

Service & Distribution

Clients will have a dedicated Account Manager to fulfil all teamwear enquiries.

Freight will be shipped directly from our offshore facility to our Adelaide, Melbourne

or Mackay Offices and then distributed by local courier to client or other arrangements made.

Customers will incur a freight charge on all custom made teamwear orders. These costs will vary with respect to the size of the order.

Fullhammer Teamwear will ensure a smooth process of service & the distribution of product to the customer.

Artwork & Displays

Customers must provide high quality logos at all times to Fullhammer, these formats include Ai, PDF or EPS. Poor quality logos provided may need re drawing which will incur a further cost.

Please ensure that there is a clear understanding of what is needed for your display. More than 4 changes to your artwork will incur a $50 surcharge per change.

Customers must either sign off on artwork or reply to the display email with a definite ‘Confirmed or Approval’ answer.

Please ensure correct colour codes or descriptions are used. Fullhammer will not take responsibility if colours are incorrect and aren’t specified prior to beginning the artwork process.

Displays will be emailed directly to client in a pdf format for approval.

Customers can choose colours from a colour chart provided by the Account Manager.